Salon Manager Appointments and Diary guide

How to Remove Appointments

Cancel an appointment for a client or delete a booking created in error, while keeping the correct diary history.

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Video walkthrough: cancelling or deleting an appointment from the Salon Manager diary.

Quick answer

Open the appointment and select Remove

Double-click the appointment, choose Remove, select the correct reason and appointment scope, then confirm the cancellation or deletion.

Before you start

Check these details first

Access to the appointment diary
The appointment you want to remove
A clear reason for removing the booking

Step-by-step instructions

How to remove an appointment

Follow these steps to choose the correct removal reason and remove the right appointment.

1Find the appointmentOpen the diary and locate the appointment you want to remove.
2Open the appointment menuDouble-click the appointment.
3Select RemoveChoose Remove on the left-hand side.
4Choose the removal reasonSelect whether the booking is being cancelled for the client or deleted because of an administrative error.
5Open Bookings and ChargesSelect Bookings and Charges at the bottom right.
6Choose the removal scopeDecide whether to remove all appointments for the client or only this individual appointment.
7Open ConfirmationSelect Confirmation at the bottom right.
8Review the detailsCheck the confirmation screen carefully.
9Confirm the removalWhen everything is correct, select Cancel the appointment.
10Check the diaryConfirm that the appointment has been removed.

Useful tips

Choose the correct removal reason

Use cancellation when the client no longer needs the appointment.
Use administrative error only when the booking was entered incorrectly.
Use the no-show process instead when a missed appointment must remain recorded.

Troubleshooting

Common issues and what to check

I am unsure which removal option to choose

Use cancellation for a genuine cancelled booking. Use administrative error when the appointment was entered incorrectly.

I only want to remove one appointment

Choose the option to remove only the individual appointment rather than all appointments for the client.

The appointment is still visible

Refresh or reopen the diary, then check the correct date and team member column.

Frequently asked questions

Removing appointment questions

Can I remove only one appointment?

Yes. During the removal process, choose the option to remove only the individual appointment.

Should I remove a no-show appointment?

Usually no. Mark it as a no-show so the missed appointment remains recorded.

Can I delete an appointment made by mistake?

Yes. Choose the administrative error option when appropriate.

Offline reference

Download this guide as a PDF

Keep a printable copy for diary users or use it during staff training.

Download PDF Guide

Last reviewed: 16 June 2026.

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