Salon Manager Appointments and Diary guide

How to Add Clients to the Standby List

Record clients who are waiting for an appointment and capture their preferred service, team member, availability and notes.

Video walkthrough: adding a client to the standby list in Salon Manager.

Quick answer

Open the standby list and add the client

Open the standby list from the diary, add the client, choose the service, team member and availability, add any notes, then select Confirm.

Before you start

Have these details ready

Access to the Salon Manager diary
The client’s name
The service the client wants
The client’s availability and team member preference

Step-by-step instructions

How to add a client to the standby list

Follow these steps to record the client’s requirements and make matching them to a cancellation easier.

1Open the diaryOpen the Salon Manager diary.
2Open the standby listSelect the Standby List button in the menu.
3Add a standby entrySelect Add Standby List.
4Search for the clientFind the client using their name or another client detail.
5Add the clientSelect Add to Standby.
6Choose the serviceSelect the service the client wants.
7Choose the team memberSelect a specific team member or leave the option as Anyone.
8Set the date rangeEnter the client’s start and end availability dates.
9Set the available timesEnter the times when the client can attend.
10Choose available daysDeselect any days when the client is unavailable.
11Add notesEnter any useful details about preferences, urgency or service requirements.
12Confirm the entrySelect Confirm.
13Check the confirmationSalon Manager will confirm that the client has been added to the standby list.

Useful tips

Record clear and accurate availability

Add clear availability notes so the team can quickly match the client to an open slot.
Leave the team member as Anyone when the client is flexible.
Use notes for preferred times, urgency and any important service requirements.

Troubleshooting

Common issues and what to check

I cannot find the client

Check the spelling or search using another client detail.

The client only wants a specific team member

Select that team member instead of leaving the option as Anyone.

The client has limited availability

Use the date, time and day controls to record their availability as accurately as possible.

Frequently asked questions

Standby list questions

What is the standby list for?

It records clients who are waiting for a suitable appointment slot.

Can I add a preferred team member?

Yes. Choose a specific team member or leave the setting as Anyone when there is no preference.

Can I add notes to a standby list entry?

Yes. Add any relevant notes before confirming the entry.

Offline reference

Download this guide as a PDF

Keep a printable copy for reception teams or use it during staff training.

Download PDF Guide

Last reviewed: 16 June 2026.

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