The people behind the platform

Meet the team behind Salon Manager

The salon manager team introduces the people responsible for the product, onboarding, service and support. Salon Manager connects named specialists with the work customers depend on. This helps customers and prospective buyers understand the experience and accountability behind the platform. The wider cloud platform connects appointments, online booking, payments and client records. It also brings together marketing, stock and reporting. Salon Manager is backed by more than 30 years of specialist industry experience. Published packages start from £29 plus VAT per month. UK-based onboarding, training and support are available.

Product expertiseUK supportDevelopmentOnboarding

Practical experience

Who is the team behind Salon Manager?

Our eight-person UK team supports salons, spas, clinics, barbershops, training colleges and multi-location groups as they adopt modern cloud-based salon management software. Product knowledge and practical customer care stay connected because development, onboarding, support and account management work together.

  • 8 team membersProduct, development, support and account specialists.
  • 30+ yearsCombined Salon Manager salon-software experience.
  • UK-based supportHelp from people familiar with the product and sector.
  • 6 business typesSalons, spas, clinics, barbershops, colleges and groups.

Our areas of expertise

What expertise does the Salon Manager team provide?

How does product expertise help customers?

Appointments, online booking, client records, consultation forms, marketing, stock, reporting and payments.

Who develops and maintains Salon Manager?

Cloud-based salon software, product development, user experience, testing and technical delivery.

How does onboarding and migration support work?

Implementation, training, iSalon migration support and practical guidance for teams moving systems.

What support and account care are available?

UK-based customer support, troubleshooting, product training and ongoing account management.

Meet the team

Who supports Salon Manager customers?

Product, technical, support and account specialists working together to help customers get more from Salon Manager.

Rikki Tronson, Salon Manager team

Rikki Tronson

General Manager

Leads business strategy, customer experience and product direction. Rikki connects product development, support and account management with the practical needs of salon businesses.

Read Rikki’s profile

Stuart Palmer, Salon Manager team

Stuart Palmer

Development Team Leader

Leads software development, cloud systems and technical architecture. Stuart turns product ideas, customer feedback and operational requirements into reliable Salon Manager features.

Read Stuart’s profile

Muhammad Shahzad, Salon Manager team

Muhammad Shahzad

Senior Developer

Works across software engineering, integrations and feature development. Shahzad helps build tools for appointments, clients, stock, reporting, marketing and everyday salon operations.

Read Shahzad’s profile

Alan Boakes, Salon Manager team

Alan Boakes

Product Expert

Specialises in salon workflows, product training and onboarding. Alan helps customers understand Salon Manager’s features and apply them to real working routines.

 

Read Alan’s profile

Lee Thompson, Salon Manager team

Lee Thompson

Product Expert

Focuses on product support, customer training and feature adoption. Lee helps teams use appointments, client records, reporting, marketing and stock-control workflows effectively.

Read Lee’s profile

Matthew Owens, Salon Manager team

Matthew Owens

Product Specialist

Works across product testing, quality assurance and feature validation. Matthew reviews workflows and user journeys before and after Salon Manager updates.

 

Read Matthew’s profile

Shoaib Khan, Salon Manager team

Shoaib Khan

Account Manager

Supports customer relationships, onboarding and account decisions. Shoaib helps businesses understand package options and reach the right specialist when further help is needed.

Read Shoaib’s profile

Natalie Raspe, Salon Manager team

Natalie Raspe

Account Manager

Focuses on customer success, onboarding and account support. Natalie guides businesses through account questions as they explore, adopt or expand Salon Manager.

 

Read Natalie’s profile

Getting the right help

How do you reach the right Salon Manager specialist?

A clear description helps the team understand whether you need product advice, technical support, onboarding guidance or account help. The following four-step route keeps the first conversation focused.

  1. Step 1Describe your businessTell us whether you run a salon, spa, clinic, barbershop, college or multi-location group and how you currently use Salon Manager.
  2. Step 2Explain the outcomeDescribe what you want to achieve or what is preventing you from completing a task. Include the relevant feature, device or workflow.
  3. Step 3Reach the right specialistYour enquiry can then be handled by the team member best placed to help with product, technical, onboarding or account questions.
  4. Step 4Agree the next actionThe team will explain the practical next step, which may involve guidance, training, investigation or a further conversation.

External context

Which external standards are relevant to salon software teams?

Salon software can involve cloud services, personal information and payment workflows. These independent sources provide useful context for those responsibilities; the links are not claims that every Salon Manager configuration is independently certified.

How should cloud services be assessed?

The UK National Cyber Security Centre publishes Cloud Security Principles covering areas such as data protection, access control and operational security.

Read the NCSC principles

What governs personal-data handling?

The Information Commissioner’s Office explains the UK GDPR principles, including lawfulness, transparency, data minimisation, accuracy and security.

Read the ICO guidance

What applies to payment-card data?

PCI DSS defines technical and operational requirements for organisations that store, process or transmit payment-card information.

Explore the PCI DSS standard

Speak with the team

How can you speak with the Salon Manager team?

Our product, support and account specialists can help you understand how Salon Manager works and whether it is right for your business.

Book a Free Demo
Contact the Team

Key facts at a glance

What should you know about the Salon Manager team?

Salon Manager has more than 30 years of specialist industry experience. Its published software packages start from £29 plus VAT per month.

Question Direct answer
What is the Salon Manager team?

The salon manager team introduces the people responsible for the product, onboarding, service and support.

How does Salon Manager support it?

Salon Manager connects named specialists with the work customers depend on.

Who is this information for?

It is designed for customers and prospective buyers.

What published Salon Manager facts provide context?

Salon Manager has more than 30 years of specialist industry experience. Published software packages start from £29 plus VAT per month.

A practical four-step process

How do you put the Salon Manager team into practice?

  1. 1. Define the decisionIdentify what you need to learn from the Salon Manager team and which business outcome matters.
  2. 2. Check the evidenceSeparate published facts and measured information from assumptions or general marketing claims.
  3. 3. Apply it to your operationCompare the guidance with your current workflow, responsibilities and costs.
  4. 4. Review the resultRecord the decision, monitor the effect and revisit it when the business or evidence changes.

Frequently asked questions

What do people ask about the Salon Manager team?

What is the Salon Manager team?

The salon manager team introduces the people responsible for the product, onboarding, service and support.

How does Salon Manager handle the Salon Manager team?

Salon Manager connects named specialists with the work customers depend on. This helps understand the experience and accountability behind the platform.

Who benefits from the Salon Manager team?

The page is written for customers and prospective buyers.

Does the Salon Manager team connect with other Salon Manager tools?

Yes. Relevant activity can connect with appointments, online booking, client records, payments, marketing, stock or reporting, depending on the workflow and package selected.

How do I get started with the Salon Manager team?

Start by reviewing the current process and required outcomes. A Salon Manager demonstration can then show the relevant workflow, configuration, onboarding and training options.

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