★★★★★
“From the initial onboarding through to ongoing support, the team at Salon Manager have been exceptional. Nothing has ever been too much trouble.”
Ego Hair
Service standards you can see
Responsive support should be measurable, not merely promised. During the latest available 12-month reporting period, 99% of calls were answered within one minute. In the same period, 95% of support tickets were resolved within 30 minutes and Salon Manager recorded 100% platform uptime.
99%Across the latest available 12-month period, Salon Manager answered 99% of support calls in under one minute.
95%During the same 12-month period, 95% of Salon Manager support tickets were resolved within 30 minutes.
100%Salon Manager recorded 100% platform uptime across that latest available 12-month reporting period.
Figures are calculated from Salon Manager phone, support-ticket and platform data across the previous 12 months. They are reviewed regularly and updated when a new reporting period becomes available.
The right expertise, on your terms
Speak directly to the UK support team, find clear guidance online or book unlimited live training. Each route is designed to deliver a useful answer while protecting the rhythm of your working day.
A relationship built for the long term
Customer care continues long after implementation. From considered planning and onboarding to everyday questions and future improvements, the team helps Salon Manager deliver greater value as your people, services and ambitions develop.
Stage 1
Shape the setup around your diary, services, team, data and operational priorities before launch.
Stage 2
Give your team practical training built around the workflows they will rely on every day.
Stage 3
Resolve questions around bookings, payments, reports, stock and clients before they become distractions.
Stage 4
Bring new starters up to speed and unlock more of the platform whenever the business is ready.
Expertise where it matters
Whether your team needs a quick answer, a problem investigated or a complete walkthrough, support is grounded in the workflows that shape the client experience and the commercial day.
| Appointments and diary | Online booking |
| Client records | Bills and payments |
| Reports and performance | Stock and retail |
| Marketing and messages | Permissions and settings |
More than technical support
Use practical, commercially focused guidance to protect appointment time, understand performance, strengthen pricing and make more confident business decisions.
Care measured in real experiences
These customer experiences show what responsive onboarding, knowledgeable support and a long-term working relationship feel like in practice.
★★★★★
“From the initial onboarding through to ongoing support, the team at Salon Manager have been exceptional. Nothing has ever been too much trouble.”
Ego Hair
★★★★★
“I have been a customer for over 20 years and the support the staff have given me and my salon has been brilliant. They have the patience of a saint.”
Great Notley Hair & Beauty
★★★★★
“The support team are always helpful and responsive, and the system continues to evolve with the needs of modern salons.”
Sands Hairdressing
★★★★★
“The transition to Salon Manager was so good. They did everything for me stress free, and the training was brilliant and easy to follow.”
Chatabox Hair and Beauty
★★★★★
“The team are so efficient, knowledgeable and fast to respond. The switch across to Salon Manager was smooth and the system is quick and easy to use.”
The Boutique Spa
★★★★★
“Initial setup was well supported by the team, who always looked to solve any issue we may have had.”
City of Glasgow College
Answers on your terms
Use clear guidance for diary management, client records, bills, payments and reporting, then get straight back to the work that matters.
Confidence built around your team
Arrange a focused session for new starters, refreshers or the parts of the platform that could deliver more value to your business.
Clear answers before you need to ask
Straightforward answers about what is included, how unlimited training works, how to reach the team and when support is available.
Yes. Salon Manager customers receive UK-based phone and email support, onboarding and access to practical training resources as part of the service.
No. Training is unlimited, so customers can book onboarding, refresher sessions or focused help without an additional training fee.
Yes. Training can be booked when new team members join, responsibilities change or the business is ready to use more of Salon Manager.
Call 01865 649330 or contact the team by email. For non-urgent learning, use the training guides or book a focused training session.
The team is available Monday to Friday, 8:30am to 6:00pm, and Saturday, 8:30am to 12:30pm.
Expert help, right when it matters
Speak to a knowledgeable person, find a clear answer in the guides or arrange focused training. Whichever route you choose, practical help is close at hand.
Opening hours: Monday to Friday, 8:30am to 6:00pm. Saturday, 8:30am to 12:30pm.
