Know the client before they sit down
Give the Team the Full Client Story
Keep contact details, preferences, consultation notes, formulas, visit history and communication together, ready when the team needs them.
Connected Salon CRM and Client Loyalty
Bring consultation notes, formulas, preferences, appointment history, communication and loyalty together in one secure client record, so every visit feels more personal and every next appointment is easier to win.
Built around the details clients remember
Salon Manager gives salons, clinics, spas, barbershops and training academies one connected view of each client, so every team member can understand what happened before, what matters now and what should happen next.
Everything behind a more personal client experience
Build a richer, more useful view of every client without paper notes, separate spreadsheets or disconnected communication tools.
Know the client before they sit down
Keep contact details, preferences, consultation notes, formulas, visit history and communication together, ready when the team needs them.
Keep every appointment on the client’s radar
Send SMS and email confirmations, reminders, follow ups and rebooking prompts at the points they matter most.
Make the next visit easier to secure
Prompt the next appointment at the right moment, improve forward diary visibility and help clients stay on their ideal service cycle.
Make personalisation feel effortless
Use past visits, preferences and recorded outcomes to make service, treatment and retail recommendations that feel relevant to the individual.
Recognise the clients who keep coming back
Use loyalty rewards, gift vouchers, packages and relevant offers to strengthen the relationship beyond a single visit.
Useful access with the right controls
Give authorised team members access to current client information across supported devices and locations, with permissions that keep sensitive actions controlled.
One client relationship across every touchpoint
Use the same connected client record before, during and after every visit to make the experience feel consistent, informed and personal.
Before they arrive
Send the right confirmation and reminder, then review previous notes so the team is ready before the client walks in.
While they are with you
Bring preferences, formulas, history and consultation information into the conversation and the service.
Before they leave
Recommend suitable retail, apply loyalty rewards and make the next appointment easier to secure.
Between appointments
Use follow ups, birthday messages, relevant offers and rebooking reminders to keep the relationship active.
The right message at the right moment
Use the information already held in Salon Manager to keep clients informed before appointments and give them relevant reasons to return afterwards.
Turn good service into lasting loyalty
Combine personalised service with rewards, vouchers, packages and timely communication to strengthen the reasons clients choose your business again.
Track and redeem loyalty activity through the connected client record and checkout.
Support gifting, future bookings and new client acquisition with connected voucher management.
Make repeat treatments and longer term client commitments easier for the team and the client to manage.
Shape promotions around client history, interests and behaviour instead of sending the same message to everyone.
Client knowledge without losing control
Client information is held in Salon Manager’s cloud-based platform and can be accessed across supported devices and locations, helping authorised teams stay informed while user permissions and data controls remain in place.
Clear answers about client management
Practical answers about client records, reminders, rebooking, loyalty and secure access.
Turn better client knowledge into better business
See how Salon Manager brings client records, consultation notes, reminders, rebooking, loyalty, communication and secure access into one connected relationship.
